Unlimited telephone service desk & email IT support

For IT problems that can be solved over the phone and to provide you with an all round support service, we provide a dedicated telephone number for you to log any issues. You will have a specially trained service desk engineer who will deal with all your network support issues in one phone call. All calls are logged and an email/status report is sent once your call has been made. Any problems you may have are rectified quickly.

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Unlimited Remote Management of your Server(s)

cmi provide remote management to support your IT systems to prevent any problems arising. Your business's critical systems will be constantly monitored and often proactively fixed to ensure less downtime for your company.

The secure remote management system will fix approximately 85% of problems that may occur to servers and desktops on the network, this means there is no need for an on-site engineer and no need for your business to grind to a halt.

Unlimited Remote Management of your server(s) also covers the full management of all server based permissions and securities.

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Preventative maintenance visits

To ensure your systems are running at peak efficiency we will pre-arrange a date to visit and carry out various tasks, from cleaning out temporary files and service packs, to correcting any errors reported on our event logs. This list of on-site half yearly tasks is extensive and will also depend upon the information we have received from software manufacturers.

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24/7 server, backup and monitoring software

With cmi's Server Monitoring software you can easily and effectively monitor and manage the health of one of the most critical business systems – Our Remote Server Monitoring watches over key parts of the Server that can cause most hassle, and alerts you to any issues so you can fix them fast, before they become big problems causing costly downtime.

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Key Support Benefits

• Warranty Co-ordination

All your hardware comes with manufacturers warranties to cover it in case it goes wrong, however, it is not always clear if you do have a problem whether it is the software or the hardware that is causing it. cmi will identify the problem for you and liaise directly with the manufacturer on your behalf to ensure the problem is fixed quickly and efficiently. We will keep a log of all your manufacturers' agreements.

• No travel time & expenses charge

We do not charge for any of our engineers / consultants expenses or travel costs for work that is carried out.

• Enhanced Priority Response Service Level Agreement (SLA)

There are some IT issues that are more crucial than others in terms of the running of your organization. In order to ensure the most important are dealt with first we have a variety of service levels.

• Extended Cover (8.00am to 6.00pm)

You will enjoy extended IT support cover to meet the needs of all businesses. This service is available Monday – Friday (excluding UK Bank Holidays). There is an option to upgrade if you wish to include full support, 24/7, 365 days of the year.

• Service desk interactive IT support

You will be provided with a dedicated email address and telephone number that will give you direct contact with our team of technical service-desk staff saving time and speed with response times on issues.

• Software rebuilds of desktop PC's and notebooks

If we decide that a desktop or PC Notebook needs a software re-build to solve a support issue we will carry the work out on our site within 5 full working days of receiving the piece of equipment.

• Support for Windows Based Mobiles and PDA's installed by CIT

We know that the workforce of today is extremely mobile and therefore, we provide support for issues relating to windows based mobiles and PDA's that cmi have installed.

• Incident cover for Virus & Spyware Infections

 The risk from a virus that can damage your network should not be underestimated. This is a constant and ever-changing threat. We will help you to minimize the risk of a virus attacking your network by closely monitoring all attacks and activities. As long as your company has the minimum specified virus protection in place to protect your network we will provide any support or advice you require relating to virus and spyware infections.
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