Cloud Phone Systems

This is increasingly necessary in our remote world. New employees will require a company to adapt accordingly and add more lines. Traditional on-premise systems require extra hardware and more reliance on IT support. Cloud based systems let businesses add or remove extensions themselves, as and when, to allow for changes in call volume.

With the ease of adaptability and little to no reliance on a support team, less time and money is wasted making system changes. With a single business phone line, other features like customised greetings, caller ID and voicemail can be added at no extra cost. Also, consider this, it’s possible to set things up entirely on employees’ smart phones.

No landline can be used from within applications like Zendesk, Salesforce or HubSpot for example. Integrated phone systems can even show you caller details such as email addresses and other notes from within your CRM seamlessly. This is more than just a neat trick. There is strong evidence to suggest that greater integration of workplace communication systems leads to increased efficiency.

Work takes place in plenty of locations beyond the office. Important calls shouldn’t be missed because someone is attending a trade show or on a train. Cloud based systems allow employees access to their office line directly via their smartphone. Whatever the location, cloud technology even lets you seamlessly forward calls to other team members, without a client being aware.

Cloud communication systems give you access to fully customisable systems including features like call recording, voicemail, meetings, chat, collaboration tools and client analytics. These would typically be out of reach on limited budgets. Cloud based phone systems make these features affordable.