CMI News

Extending Support: A new model for BTA clients

Posted by Peter Filitz on 17 September 2014

One of the most critical elements of providing managed IT services is ensuring support is available, responsive and able to solve the problem.  Businesses need an IT team they can depend on without a surprise cost every time something goes wrong.  Without predictable billing, it is impossible to budget properly, and without constant IT support, businesses are exposed to a multitude of risks.  In order to solve this problem, BTA has recently revamped its support offering to deliver technical assistance in the way clients need it most.

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