About CMI

Work with us and give your business an edge

Businesses just like yours have been helped by CMI via IT for more than 25 years. Operating from offices in Belfast, London, and Thames Valley, you'll be in the safe hands of one of the largest and most established names in the industry.
 
Your IT is a fundamental building block in the growth of your business and we are passionate about your success. Everything we do is underpinned by an ingrained ethos of reliability, our own intellectual property and a high level of technical knowledge.
 

Why CMI?

90%

of help desk calls answered
within two rings.

96%

of support tickets resolved
the same day.

98%

of SLAs achieved

3500

average support cases
closed each month

98%

clients with >98% happiness

95%

of clients had 100% uptime
in the past year

If you think your business could benefit from working with CMI,
then book a call with one of our team today.


Connect me with a CMI expert

Our values

Keep it real - stay true to
yourself and be honest.

Challenge yourself;
be better than yesterday
and go home proud.

Always maintain your
integrity, even when no one is watching.

Love work and laugh; take
pride in what you do...
and remember to have fun.

Get involved; take
responsibility and go the
extra mile.

Support each other;
respect, encourage, and
praise your colleagues.

Our vision

To be a leading technology services business that people want to work for and clients want to work with.

Our mission

To work in partnership with forward thinking clients to provide effective IT services and solutions.

Working with you


Business Owners

Do you have the IT resource to drive your company forward without support?

This question requires a much deeper analysis than a 5-minute review of your technology roadmap. As the business owner, you need to know enough about technology to ask both strategic and technical questions of your team. What if they don’t have an up to date understanding of the technologies at their fingertips? Who can they turn to for advice? CMI can offer that support.

Financial Directors

You have built an IT team, given them clear objectives and set a budget. So what can go wrong?

Technicians want to work with the latest technology and leverage that technology to add value to the business. This is true in corporate and enterprise environments where small increments of competitive advantage add-up. Small and medium sized businesses are different. Mimicking the technology pace of enterprises will often not yield the same results. CMI provide bespoke solutions to suit your objectives and budget.

IT Managers

You understand the business in which you work and your boss has faith in you to manage the IT of the business

Working for a business, you develop your skills specifically around the needs of the business and the technology used. The downside of this is: you do not get exposed to the variety of technologies and situations that an IT consultant would and probably don’t implement new technologies with the same regularity. CMI can be your trusted advisers, giving your IT knowledge the extra edge.

Office Managers

You will be faced with unforeseen challenges pertaining to your technology, be it logistics, hardware or software.

When an issue arises, it either needs to be solved with a regular provider you can rely on, or by you. Going cap-in-hand to your undoubtedly busy boss, who will ask you to get various quotes to be sure of spend, is not the best use of your time. Let CMI sort out your IT and technological issues for you at a fixed monthly cost, with minimal downtime – and ahead of time wherever we can.

Client Testimonial Videos

The Anderson Group

CMI has been a long-term IT provider to the Anderson Group and provides them with diverse and multi-disciplined support, 24x7. The Anderson Group specialises in construction, development and land acquisition. IT Manager Leigh Cummings talks about their experience with CMI's flexible IT services.

Client Testimonial Quotes

“It is a great opportunity to work with CMI on game changing technology which provided a platform that delivers a great end user experience for all our users across the globe.

This coupled with our migration to Azure Cloud services has enabled the technology team to become more agile in delivering change for the organisation.”

John Lucas, Group IT Director, Lowe Corporation.

‘’Having awarded CMI the IT support contract for Tradelink, their first order of business was moving our email system to Office 365. The full project was planned and implemented with minimal disruption to the business and overall has improved the way in which we collaborate and work with both our clients and staff’’

Robbie Weich,
Group Compliance Officer,
Tradelink.

"CMI have been managing MCM with Business Back-up and DR services since they started working with us some four years ago. As part of a periodic review process, they identified the potential to provide an improved service without the need for a long term contractual commitment with a third party data centre. This upgraded service was cost neutral, and has been instigated seamlessly with no disruption."

Kevin Britchfield,
Operations Director,
MCM.

"CMI have provided seamless IT support to Darling Associates for over 8 years maintaining a reliable, responsive and professional service throughout. We are extremely pleased with the quality of client care and effective solutions CMI provide to our growing business."

Maria Lander, Practice Manager,
Darling Associates Architects.

It is a great experience to work with CMI and to be part of the great changes that have been embedded in Age NI’s IT
structure.

Working collaboratively with all levels of staff within CMI, they show patience, advise clearly and maintain mannerly, customer focused professionalism.

Donna MacManus, Database & Admin Manager, Age NI.

"Over the years we’ve been supported by CMI, their teams have always been helpful, polite and knowledgeable. On the sales side they've been supportive and sympathetic to our needs and budgets. Its been a pleasure having them as our external IT department."

Sacha Rose,
CEO, Derek Rose Ltd.


“CMI provide us with a comprehensive, flexible IT solution that meets our progressive technical strategy to meet our business objectives.” 

Hall and Pickles 1812 Limited – Matt West 

“They have given excellent advice to meet our changing business needs and provide a very good service.”

Newell Palmer Group - Philip Stepp - Group Managing Director

“Having a regular catch up with our account manager to ensure the service they provide continues to be what we need is helpful.

CMI are always happy to go the extra mile when it comes to helping sort out any issues and we really enjoy being partnered with them."

Frayni Henderson, Commercial Manager, Brand Potential

"The feedback has been great on our transition to you and I cannot thank you enough. Very rarely do we take time to give thanks, so really wanted to share that my team are genuinely blown away by the improvements in service and capability.

Thank you"

Sara Goodrich, COO, Pure Recruitment Group

Working with CMI you'll get


In depth industry knowledge across many sectors

First-rate help desk and support staff

Dedicated, highly experienced engineers with stellar problem-solving capabilities 

Proactive monitoring and updates

Dedicated account manager

Regular reviews and constant communication

Fair pricing with no surprise bills

If you think your business could benefit from working with CMI,
then book a call with one of our team today.

Connect me with a CMI expert