It is the well-known organisation that you talk about frequently with your friends: the Zero Outage Industry Standard Association. You shorten it to ZOISA in conversation because everyone, of course, knows what it is. After all it is doing some of the most important work in the technology industry.
But in case you are one of the few remaining humans not to have heard of ZOISA, we are here to tell you all about it. :)
ZOISA works to help minimise the risk of users suffering from IT service outages. It was founded by Dell-EMC, IBM, NetApp, SAP and T-Systems amongst others in November 2016 and the firms are looking to create an IT standard to help professionals be able to use systems and services that are unlikely to be affected by crashes and outages.
In ZOISA’s own words, “Digitisation is in full swing: machines communicate with each other, processes are becoming more efficient and automation is an integral part of the process. But this can only work if the IT behind it runs smoothly,” the organisation said in a statement.
“A failure, even for a few minutes, can have fatal consequences. If production bands are stopped due to IT problems, companies are threatened with image losses and costs of millions.”
To date the organisation’s goals include kick-starting an industry-wide conversation about how to ensure cloud users enjoy uninterrupted access to services, and working towards the creation of standards that suppliers can use to demonstrate their ability to deliver a stable IT environment.
As you probably know (because it used to be what you talked about with your friends), the ITIL (Information Technology Infrastructure Library) has been the de facto standard for the IT industry, outlining how a mature IT organisation should operate if it wants to achieve maximum reliability and stability. It is a document (on its third iteration) that describes processes, procedures, tasks, and checklists which can be applied by an organisation to establish integration with the overall business strategy. However the ITIL release-cycles vary from 5-10 years and do not reflect the speed of business changes we see today. ZOISA is different. It focuses on cross-company collaboration to define best practices based on all members’ design and operational experiences – in as real-time a delivery model as possible.
Stephan Kasulke, the new chairman at ZOISA (and senior vice-president of global quality at IT service provider T-Systems), said its work is essential to ensure the infrastructure and networks that we are increasingly coming to rely on are fit for purpose. And we agree. There is no one else doing this, and someone needs to, particularly as we begin to witness almost every device and element of our life become connected on some network.
Interested in becoming a member? ZOISA has two options (and perhaps an opportunity to find some new friends):
Regular members – in which your organisation will contribute to work streams / projects and get a seat on the board of directors.
Associated members – in which your organisation will also contribute to work streams / projects as well, but the impact is limited on the results of the work streams.
Glad that is so clear!
Visit ZOISA’s webite to learn more, and watch this space.
BTA is a leading provider of IT support to companies across the UK. The company was established in 1994 by Richard Taberner and Scott Barlett with the goal of offering a superior type of IT support: comprehensive, tailored and forward-thinking. BTA offers the full spectrum of IT services, from outsourced IT to one-off projects for in-house IT managers. Learn more at www.bta.com.