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IT Support

Concentrate on running your business with our
comprehensive IT Support Service

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Whether you would like to outsource your entire IT function, or just a particular element,
CMI have a service that will suit your business needs.


 The latest technology to monitor your systems.

 Proactive fixing of potential issues before they arise

 Unlimited access to the CMI Service Desk and inclusive on-site call outs

Continual network monitoring and preventative maintenance


Managed IT Support
For businesses with limited
or no on-site IT

CMI will handle everything from a new starter’s email account to complex security updates. Our complete IT support package covers all your systems and support needs.

This service includes unlimited service desk support, remote monitoring, on-site support call outs when needed and a dedicated account manager.

Co-Managed IT Support
For businesses with an On-Site
IT Team or IT Manager

CMI can tailor your support service to deliver what’s required, ensuring you pay only for what you need.

Our managed on-site engineers are available from as little as 1 day per month through to full time.

As a managed engineer service, we remove hassles such as recruitment, holiday cover, and sickness.

IT Support with CMI as your Partner

24/7 UK
IT Support

CMI understand that IT is critical across all types of organisations.

Our UK IT Support team are here to proactively manage your IT under agreed service levels so you can be assured of a responsive, consistent approach.

Not just any

Our monitoring system, which we fondly refer to as Bertie, has matured over 10 years with scripts and workflows built by our in-house engineers to nurture and protect your IT systems and security.


With offices in Thames Valley, London and Belfast, our team can support your organisation with local engineers wherever you are.

Dedicated Account Manager

We align an experienced IT channel Account Manager to manage and develop the relationship between your business and CMI.

Strategic IT

Our service doesn’t end with support, we guide you through the IT landscape to ensure your IT investment aligns with your business needs.

Tailored Support

Whether you’re an SME needing fully outsourced support or an IT manager in need of first line assistance, we have tailored support packages to suit all businesses.

Our Clients

We’ve helped many reputable organisations overcome their IT challenges

Learn what to expect from an IT Support provider

Top 6 Features Every IT Support
Provider Should Have

Download our FREE Guide below or speak to a specialist today
Call 0800 023 2696 or email info@newcmi.com


Get started - Book an assessment call here