IT Support Services
CMI’s IT Support Services are designed to provide your business with the appropriate level of IT support. Whether you would like to outsource your entire IT function, or just a particular element, CMI have a service that will suit your business needs. Our experienced engineers use the latest technology to monitor your systems and proactively fix potential issues before they arise. With unlimited access to the CMI Service Desk and inclusive on-site call outs, plus continual network monitoring and preventative maintenance, we deliver a comprehensive IT support service, leaving you free to concentrate on your business.
Managed IT Support
This is the best option for organisations with limited or no on-site expertise. CMI will handle everything, from a new starter’s email account, to complex security updates. Our complete IT support package covers all your systems and support needs. This service includes unlimited service desk support, remote monitoring, on-site support call outs when needed, and a dedicated account manager.
This option is popular with companies that have an IT manager or IT team, who need assistance with supporting the IT infrastructure or need to concentrate on other priorities. CMI can tailor your support service to deliver what’s required, ensuring you pay only for what you need.
Our managed on-site engineers are available from as little as 1 day per month, through to full time. As a managed service, this removes hassles such as recruitment, holiday cover and sickness.
Benefits of CMI IT Support
24/7 UK IT Support
CMI understand that IT is critical across all types of organisations. Our UK IT Support team are here to proactively manage your IT under agreed service levels so you can be assured of a responsive, consistent approach.
Not just any monitoring
Our monitoring system, which we fondly refer to as Bertie, has matured over 10 years with scripts and workflows built by our in-house engineers to nurture and protect your IT systems and security.
With offices in Thames Valley, London and Belfast our team can support your organisation with local engineers wherever you are.
Dedicated Account Manager
We align an experienced IT channel Account Manager to manage and develop the relationship between your business and CMI.
Our service doesn’t end with support, we guide you through the IT landscape to ensure your IT investment aligns with your business needs.
Whether you’re an SME needing fully outsourced support, or an IT manager in need of first line assistance, we have tailored support packages to suite all businesses.
We’ve helped many organisations overcome their IT challenges