IT Support Services

CMI’s IT Support Services are designed to provide your business with the appropriate level of IT support. Whether you would like to outsource your entire IT function, or just a particular element, CMI have a service that will suit your business needs. Our experienced engineers use the latest technology to monitor your systems and proactively fix potential issues before they arise. With unlimited access to the CMI Service Desk and inclusive on-site call outs, plus continual network monitoring and preventative maintenance, we deliver a comprehensive IT support service, leaving you free to concentrate on your business.

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Managed IT Support

This is the best option for organisations with limited or no on-site expertise. CMI will handle everything, from a new starter’s email account, to complex security updates. Our complete IT support package covers all your systems and support needs. This service includes unlimited service desk support, remote monitoring, on-site support call outs when needed, and a dedicated account manager.

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Flexible Support

This option is popular with companies that have an IT manager or IT team, who need assistance with supporting the IT infrastructure or need to concentrate on other priorities. CMI can tailor your support service to deliver what’s required, ensuring you pay only for what you need.

Our managed on-site engineers are available from as little as 1 day per month, through to full time.  As a managed service, this removes hassles such as recruitment, holiday cover and sickness.

Benefits of CMI IT Support

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24/7 UK IT Support

CMI understand that IT is critical across all types of organisations. Our UK IT Support team are here to proactively manage your IT under agreed service levels so you can be assured of a responsive, consistent approach.

 

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Not just any monitoring

Our monitoring system, which we fondly refer to as Bertie, has matured over 10 years with scripts and workflows built by our in-house engineers to nurture and protect your IT systems and security.

 

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Local Engineers

With offices in Thames Valley, London and Belfast our team can support your organisation with local engineers wherever you are.

 

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Dedicated Account Manager

We align an experienced IT channel Account Manager to manage and develop the relationship between your business and CMI.

 

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Strategic IT

Our service doesn’t end with support, we guide you through the IT landscape to ensure your IT investment aligns with your business needs.

 

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Tailored Support

Whether you’re an SME needing fully outsourced support, or an IT manager in need of first line assistance, we have tailored support packages to suite all businesses.

  

Our Customers

We’ve helped many organisations overcome their IT challenges

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Download Our Guide

"Top 6 Features Every IT Support Provider Should Have"

Download our FREE GUIDE below: "Top 6 Features Every IT Support Provider Should Have" or speak to a specialist today! Call 0800 023 2696 or email info@newcmi.com now.