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Meet Our Leadership Team

Ken Roulston

Managing Director

 

CMI understand that IT is critical across all types of organisations.

Having founded CMI in 2009, Ken brings his extensive experience and knowledge from over 35 years in the sector where he has led companies in the telecoms, early internet and IT services industries to significant growth and success.

Ken attributes this success to his focus on growing and developing a team of happy and talented employees, who in turn deliver the exceptional levels of service our clients deserve. Ken is actively involved in raising funds for the charitable sector in Northern Ireland where he lives, studying his ancestral roots which entails another of his great loves, travel.

Bob Brittaine

Chairman

 

Bob joined CMI in 2012 as an investor and Chairman, as the business embarked on an expansionary phase to develop CMI into a national managed IT services business.

With a wealth of experience and track record in the IT services sector, Bob brings the pragmatic input and advice where needed, energy to develop the business, and of course makes sure that we remain focused on our business excellence and governance.

Graham Stead

Client Relationship Director

 

Graham joined CMI following the acquisition of his previous business in 2016, having successfully run that for business for 20 years.

Graham's absolute focus is on making sure that we consistently hold our clients central to everything that we do, and is often heard repeating our mantra "we exist to make a significant positive impact on our clients business".

Graham and his team work closely with our clients to educate, inform, and ultimately to provide technology that delivers that positive impact. Outside of the office, he is a huge supporter of Bone Cancer Research Trust and has raised over £130,000 for them in recent years.

Michael O’Neill

Managed Services Director

 

As a founding director of CMI, Mike's passion for technology, and in particular for security, has ensured that CMI are able to provide the depth of technical expertise that our clients rely upon CMI for.

He is responsible for the operations of our managed support, security, and cloud services business. Mike works very closely with our strategic vendors to ensure that we bring the very latest innovations and security protections to our clients. Unfortunately, a Man Utd fan, but other than that a great guy to have on the team!

Victoria Millar

Client Services Director

 

Victoria heads up our client services teams who are ultimately responsible for ensuring the happiness of our clients that underpins the loyalty they show us.

Victoria demands the appropriate commercial systems and processes are in place that deliver an amazing level of consistency to our clients.

Also responsible within CMI for driving the adoption of our 'Client Thermometer' tool with our clients, that gives Victoria speedy insights into opportunities we have to improve the experience our clients have with CMI.

Darron Millar

Technical Solutions Director

 

Previously the technical director for BTA that CMI acquired in 2019, Darron is our Technical Solutions Director.

He's responsible for the delivery of change projects to our clients; anything from small upgrade projects or large scale modern workplace transformation projects.

Darron also works with a number of our clients as their CIO to provide them with his unique blend of technical and commercial expertise. As a keen golfer, he's often found on the golf course at the weekend, (we think Victoria has enough of him in the office during the week!)

Julian Light

Cloud Operations Director

 

Julian is responsible for the Big Cloud Services business at CMI following the acquisition of Brooklands Computer Services in June 2021.

Previously the Operations Director of Brooklands, Julian was central to the success of the Big Cloud hosted desktop service, and continues to be responsible for the operation and growth of the Big Cloud Azure and Secure Managed Desktop services.

 

Niamh Burns

Commercial Finance Director

 

Niamh joined the CMI team in early 2021 to support the continued expansion and growing need for robust financial and commercial governance.

A proven track record of successfully supporting the growth of companies in highly competitive markets, including the insurance and telecoms sectors. Welcome to another highly competitive market Niamh!

 

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